Our current Covid-19 precautions: February 2022

With coronavirus restrictions lifted across England, we wanted to highlight our current precautions in our venues we are asking from visiting patrons and the precautions we are taking as a venue.

All shows receive a pre-show eflyer to your registered email address. Within this, we communicate exactly what requirements are needed in line with Government advice. Please look out for your pre-show email.

Our current Covid-19 precautions

Lateral Flow Testing
Before your visit to Westlands Entertainment venue, we strongly recommend that all those in your party take a COVID-19 lateral flow test. This will reassure both you, us and other visiting patrons that everyone in the venue has done all they can to protect themselves and others.

Masks
In line with government guidance with regards to face coverings indoors, we strongly recommend that everyone continues to wear face coverings out of respect for fellow patrons, staff and volunteers when coming into our venues and especially when moving around the venues. This guidance is in line with current government guidance and will be reviewed each time government guidance is altered. If you are attending a show, a reminder to check your pre-show email for the latest venue guidance or visit our website which will also detail the latest guidance.

Screens
Perspex safety screens will largely remain in place around each of our venues to minimise the potential spread of Covid-19 where close proximity is necessary between staff and patrons.

Hand Sanitisation
Hand sanitising stations will remain in place around each of our venues and we would encourage you to use these frequently whilst moving around the venues.

Enhanced Cleaning
Our rigorous programme of cleaning high ‘touch points’ and seats after each event will remain in place across each of the venues, and wherever possible ventilation will be maximised.

Track & Trace
Although Track & Trace is no longer legally required we would still encourage all patrons to check in on arrival by scanning the official NHS QR codes using the COVID 19 app.

Covid Passport
NHS COVID Passports are no longer required for any event within Westlands Entertainment Venue. Again, the latest government guidance and venue guidance on this will be present in your pre-show email and our website; we will update our venue guidance in line with current government guidance.

What happens if I have to Isolate due to Covid-19? 
As we are a 'See it Safely' venue, if you have received a positive Covid-19 test result within 10 days of your booking, or you have been notified by NHS England that you are required to self isolate, please email octagontheatre@southsomerset.gov.uk or call the Box Office on 01935 422884.

We will endeavour wherever possible to move your tickets to an alternative date, if no alternative performance date is available we can credit your customer record. 

In order for an exchange or credit to be issued, please send written proof of a positive covid test or notice to self-isolate via email no later than 1 hour before the performance starts to octagontheatre@southsomerset.gov.uk