The Octagon Theatre

Question Answer

• How To Book Your Tickets

  Book Online:
  Customers booking online are able to choose their seats.

  If this will be the first time you have used the on-line booking system, we recommend you set up your account before proceeding to buy tickets or choose seats. We will send a confirmation of your password to your email address and you will then be able to book your seats.

  PLEASE NOTE: 
  As a general rule we do not allow single seats to be left unoccupied when you are booking. It is hard for us to fill lots of single seats, as most bookings are made for two or more people; and so our website will not let you leave an empty seat between booked seats or at the end of a row. If you receive this warning, please look elsewhere in the auditorium for your seats, we are very lucky to not have a 'bad seat' in our well laid out auditorium. If you require specific seating for accessibility reasons please call the Box Office.

  In Person:

  For Box Office opening times please click here.

  By Telephone:
  You can call the Box Office on 01935 422884 during opening hours. We accept the following cards: Visa, Mastercard, Electron and Maestro. Tickets will be sent out by 2nd class post for a postage and processing fee of £1.50, alternatively customers can opt to collect their tickets from the Box Office at no charge. Tickets purchased for events less than 7 days away will be retained at the Box Office for collection. 

  By Post:
  The Box Office • The Octagon Theatre • Hendford • Yeovil • Somerset • BA20 1UX

• Conditions of Purchase, Marketing & Admission

  Conditions of Purchase:

  • It is the responsibility of the buyer to check their tickets or confirmation email at the point of purchase to ensure all details are correct. Any errors should be raised with the Box Office on the day of purchase in order to be corrected promptly and free of charge.
  • Tickets cannot be cancelled and are non-refundable, except in the case of a cancelled performance.
  • If tickets are resold at a higher price than the face value they immediately become void and the holder may be refused entry.
  • Use of photographic or recording devices is forbidden. For the comfort of all our guests please ensure that any mobile phones or pagers are switched off.
  • Latecomers will not be admitted until a suitable break in the performance, which may be the interval.

  The Management reserves the right:

  • To refuse admission and to request any ticket holder to leave our venues at any time.
  • To provide alternative seats to those purchased.
  • To make alterations to the advertised cast and programme without prior notice.

  The information contained in our brochure is presented in good faith. The management reserves the right to make changes to this information without prior notice. The Octagon Theatre is owned managed and funded by South Somerset District Council.​

• Seating Plan

  

• Concessions, Discounts and Offers

  Where available concession rate tickets are available to children, full-time students, senior citizens (those in receipt of state pension) and those who are registered disabled. Please note these may vary dependant on show. Discounts and special offers may be limited or subject to availability and are at the discretion of the Box Office Supervisor. Unless otherwise stated, concessions and discounts cannot be combined or used in conjunction with other offers. 

  PLEASE NOTE:
  Children and young people aged 14 years and under must be seated next to an accompanying adult.

• Ticket Levy

  A £1 ticket levy is included in all stated ticket prices for all shows from September 2016 onwards. This levy will support the development of cultural provision in South Somerset and the development of The Octagon Theatre.

• Refunds, Exchanges & Resales

  Refunds:
  Tickets are non-refundable or returnable except in the case of a cancelled performance.

  If a show is rescheduled from its original date customers will be offered to transfer their booking to this new date or claim a refund. A date will be given in this correspondence that all refund requests must be made by. After this date has passed tickets are non-refundable unless the new date is cancelled. Any refunds issued will be given the same way original payment was made.

  Additional admin costs, including postage, are non-refundable even in the event of a cancelled performance.

  Exchanges:
  At our discretion, ticket exchanges may be available for performances of the same production only, subject to a fee. This offer excludes group bookings of 10 or more tickets. Resales will only be offered on sold-out performances, subject to a fee.

  Resales:

  • Resales can only be offered once all other available tickets have been sold by the venue.
  • Your tickets must be returned to the venue to be placed for resale.
  • The venue makes no guarantee that tickets placed for resale will be sold.
  • An admin fee of £1 per ticket applies for this service.
  • Should your tickets be resold, your customer record for the Octagon & Westlands will be credited with the ticket amount (minus admin fees). Any credit issued will go to the customer who originally purchased tickets.
  • Resale tickets are only available to purchase by contacting the Box Office directly, they will not appear on online sale plans.

• Party Bookings

  Where available, and unless otherwise stated, party rates are only available on bookings with a minimum of 10 tickets. Group rates are only available when booking all of the tickets together.

  When booking 10 seats or more for any performance, tickets can be reserved under a group booking with payment due one month prior to the date of the performance.

  Schools can follow a similar booking process for relevant performances.

• Babes In Arms

  Babes In Arms Policy

  Under 2's will be admitted free of charge to children's shows, but parents must obtain a special ticket from the Box Office on arrival at the theatre.

  For all other shows we kindly request patrons contact the Box Office in advance to ascertain whether a performance is deemed to be suitable for young babies by the Management of the Octagon Theatre. If considered to be the case, a ticket will be issued free of charge with the understanding that parents sit near an aisle and be prepared to remove themselves from the auditorium if their baby becomes unsettled. The Octagon Theatre is a family friendly venue and we are happy to assist parents wherever possible, but must also consider our other patrons enjoyment of the theatre and ensure they are not disrupted during performances.

  PLEASE NOTE:
  Babes in Arms tickets for all performances permit under 2's to sit on the lap of a parent. If a parent wishes to have a separate seat for their baby they must purchase a ticket accordingly.

• Data Protection Policy

  The Octagon Theatre adheres to GDPR legislation. When processing your booking, the Box Office will ask for your name, address and telephone number. This is essential for all non-cash bookings. If you choose to join our mailing list, we will keep you informed of forthcoming shows, attractions and news from The Octagon Theatre. However, your information will not be passed on to any other party, and we will ensure that all mailings are relevant to your interests. You are able to leave our mailing list and unsubscribe from emails at any time. Our Privacy Policy is also available online. 

• Free Mailing List

  To receive information about forthcoming events at the theatre, please call the Box Office on 01935 422884 or send an email to octagontheatre@southsomerset.gov.uk remembering to include your name, full postal address, postcode and telephone number.

• Seated Live Music Performances

  Due to the nature of these events there may be some occasions during the shows when some patrons choose to stand.